Delivery

Which delivery partner do you use?

We have partnered with Royal Mail as our primary delivery partner. However, for larger orders containing multiple mugs, we may automatically upgrade you to DPD or even a Palletised service (that’s a lot of mugs!) at no additional cost - this helps ensure your order is handled with extra care during transit. UK Delivery Most UK orders are sent via Royal Mail Tracked 48 as standard, which typically arrives within 2-4 working days. You’ll receive full tracking information so you can monitor your order’s progress. If you need your order faster you can upgrade to Royal Mail Tracked 24 at checkout for next day delivery*. *Royal Mail now delivers Tracked 24 items on a Sunday in most parts of the UK but this is not a guaranteed service and can take up to 48 hours in some cases. We do not dispatch orders on a Sunday, orders placed after 10:30am on Saturday will be dispatched on the next working day. International Delivery We deliver internationally using Royal Mail International Tracked service which partners with local delivery companies.  This provides full tracking from the UK to your doorstep, with delivery times varying by destination country.

Can I track my order?

Yes, once your order dispatches from our warehouse we'll email you, in that email will be a link to your orders status page where you'll find a tracking number.  Clicking on the tracking number will take you to our delivery partners website.

My Mug Arrived Broken

Ohh, that’s not how we wanted your unboxing experience to go! - not to worry, just follow the instructions below and your replacement will be with you soon. 1. Take a couple of clear photos of the broken mug (and the packaging too, if possible). 2. Send them to us using one of the following options: - Email: Reply to any email you’ve received from us. - WhatsApp: Message us on (+44) 0333 1126 080 - Make sure you're using the same phone number as in your order or include your order number in the message so we can match your order quickly. What Happens Next? Your message will be reviewed by a member of the team, which can sometimes take up to 48 hours if we're swamped, but in most cases it's quicker. Your replacement mug will then be dispatched, and we'll message you back with a tracking number to track the replacement.