Ohh, that’s not how we wanted your unboxing experience to go! - not to worry, just follow the instructions below and your replacement will be with you soon.
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Take a couple of clear photos of the broken mug (and the packaging too, if possible).
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Send them to us using one of the following options:
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Email: Reply to any email you’ve received from us.
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WhatsApp: Message us on (+44) 0333 1126 080 - Make sure you're using the same phone number as in your order or include your order number in the message so we can match your order quickly.
What Happens Next?
Your message will be reviewed by a member of the team, which can sometimes take up to 48 hours if we're swamped, but in most cases it's quicker. Your replacement mug will then be dispatched, and we'll message you back with a tracking number to track the replacement.